Bookings and services

Terms of service

1. Purpose

These terms of service set out the arrangements for booking and providing the private driver and transfer services offered by SpaceCab.

2. Booking

You can request a booking through the website form, by phone, WhatsApp or live chat. A request sent through chat is not a confirmed booking: SpaceCab must confirm availability and the reservation.

3. Prices

Prices are indicative and may vary according to distance, journey time, traffic, requested options and any additional service charges.

4. Cancellation

You may cancel according to the conditions provided when your booking is confirmed. A late cancellation or failure to attend may incur a charge.

5. Delays and waiting time

Traffic or unforeseen events may affect pickup times. Waiting time may be charged in some cases, according to the arrangements agreed when you book.

6. Customer responsibilities

You agree to provide accurate and complete information, including your pickup address, destination, date, time and any specific requirements.

7. Liability

SpaceCab endeavours to provide a professional and punctual service that meets safety and quality requirements. However, the company cannot be held responsible for delays, disruption or incidents caused by external factors or the customer's actions.

8. Contact and complaints

For questions, complaints or assistance, you can contact SpaceCab using the details below:

9. Changes

These terms may be updated to reflect service needs or regulatory changes. Updates will be published on the website and take effect from their publication date.